Frequently Asked Questions
Answers from the Experts at Category Prep & Relief
At Category Prep & Relief, we understand that storm preparation and disaster recovery come with a lot of uncertainty. Whether you’re bracing for an approaching hurricane or managing storm damage afterward, it’s important to have answers you can trust. Below are some of the most common questions we receive from Florida homeowners, property managers, and insurance adjusters.
If your question isn’t answered here, please contact us directly—our team is always ready to help.
We provide full-service storm preparation and emergency response across Florida. Our core services include:
- Emergency Roof Tarp Installation
- Window Protection & Emergency Boarding
- Emergency Tree Removal
- Ladder Assist Services
- Insurance & FEMA Claim Guidance
- 24/7 Contractor Dispatch
You can explore the full range on our Services page.
Our roof tarp services are available statewide across Florida. We offer full-service storm response in:
If you’re in another area, reach out to check service availability.
We define an emergency as any situation that exposes your property to active damage or immediate risk, such as:
- Roof leaks after a storm
- Fallen trees or large debris on structures
- Blown-out windows or unsecured openings
- Structural risks due to flooding or wind damage
If you’re experiencing any of the above, call us 24/7 at (813) 939-8277.
We strive for same-day or next-day response depending on the severity of the situation and your location. Our team is available 24/7 for emergency calls, even on weekends and holidays.
Learn more about our emergency response services.
We use heavy-duty, waterproof polyethylene tarps that are UV-resistant and reinforced for Florida’s extreme weather. These are professionally secured using non-invasive anchoring methods to avoid further damage.
Visit our tarp installation page for more details.
Our tarps are designed for temporary protection, typically lasting 30 to 90 days. We recommend replacing or removing the tarp as soon as permanent roof repairs are scheduled.
Yes. We offer insurance claim guidance and can also assist with documentation and FEMA disaster assistance. We work directly with property owners, adjusters, and public insurance representatives to ensure claims are processed smoothly.
For more on Florida’s official disaster assistance resources, visit FloridaDisaster.org.
Absolutely. We provide photos, service reports, inspection notes, and invoices to support insurance or FEMA claims. If you’re working with an adjuster, we also offer ladder assist services to help facilitate roof inspections.
Yes. We provide window boarding both before storms for protection and after for emergency security. This service is ideal for broken windows, commercial storefronts, and vulnerable residential glass.
Hurricane fabric installation is a proactive, pre-storm service that uses impact-rated materials to protect windows without the need for plywood or panels. It’s reusable and designed to meet Florida’s building code requirements for hurricane zones.
You can contact us online through our request form or call us directly at (813) 939-8277. We prioritize emergency calls, but can also schedule non-urgent services within a few days.
We accept major credit cards, debit cards, checks, and insurance payouts. Payment terms depend on the type of service and any applicable insurance coverage.
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